Frequently asked questions specifically about our Board ranges.

Board FAQ’S

Frequently asked questions specifically about our Paddle range.

Paddle FAQ’s

Frequently asked questions specifically about our Changing products.

Changing FAQ’S

Frequently asked questions specifically about our Titan pump.

Pump FAQ’s

Frequently asked questions specifically about our other equipment such as bags and drink products.

Equipment FAQ’s

Dive into our passion for sustainability, and what we’re doing to be a more eco-friendly company.

Sustainability

FAQ’s specifically about Christmas ordering.

Christmas FAQ’s

Find answers to all of your order FAQ’s - including shipping, delivery time, returns and exchanges.

Order Enquiry FAQ's

Any unanswered questions? Get in touch with us here! 
Our standard Customer service opening hours are Monday- Friday 9am-5pm GMT, but we will try and come back to you within 24 hours, even if it is outside of our normal working hours.

If you'd rather give us a quick call, our phone lines are open Monday - Friday, 9 to 5, and we'd be more than happy to hear from you.

Red UK Website

Red UK Help Centre

An extensive list of FAQ's. If your question has not been answered, please head to the bottom of the page and get in touch with us - we'd be more than happy to help.

FAQ's

What board is right for me?

How much pressure should I put into my board?

What is MSL Technology?

How durable is a Red Paddle Co board?

How do Red boards compare to hard boards?

How long can I leave a board inflated for?

How long is the warranty on a Red Paddle Co board?

What paddle is right for me?

Which Robe Is Right For Me?

What is the Titan II Pump?

What bag will suit me best?

Our Eco-design Directive - what is it?

Why are some of your products made in China or the Far East?

B - Corp Certified - what does it mean?

When are you open over the Christmas period?

I want to swap my product for a different size / colour - do you offer exchanges?

How long is the returns window for Christmas gifts?

What can I do if there is an issue with my order?

The item I want is out of stock. Do you have any more?

When can I expect a refund from a return?

How long will it take to ship my order?

What is the last date I can order for delivery before Christmas?

Can my gift be wrapped or unbranded?

Why did my order not come with the Insulated Bottle?

Can I get a gift receipt for my order?

I can’t decide on a gift… Can you help?

I received a gift and need to change it - what do I do?

What should I do if I ordered a gift for someone but they would like to change it?

When will my order arrive?

Can I amend or cancel my order?

Can I track my order? How?

BFPO Addresses - can I claim VAT back?

My order has not arrived - what do I do?

How can I return an order?

Are there any charges for returns?

What items are returnable?

Do you offer exchanges?

How soon will I receive my refund?

How To Patch a Leak

Sealing a Leak

Repairing Dust Cap String

Leak Location

Regluing i-Fins

Straightening i-Fins

How To Reglue Cargo Points

How To Store Your Board

How To Rethread Your Bungees

Valve Tightening

Replacement fin-bolts

Board Care Guides

The Bump

Max Rider Weight

Board Pressure

How To Roll Your Board

Packing a Compact

How To Insert RSS Battens

How Long Can It Be Inflated

How To Mount a Camera

How To Insert Click Fins

Board Product Information

Boards

Paddle Storage

Freeing a Stuck Paddle

Water Trapped in Paddle

Camlock Replacement

Paddle Care & Maintenance

Spare / Replacement Parts

Paddle Care Guides

Assembling 3 Piece Paddles

Upgrading Your Paddle

How To Paddle Efficiently

Paddle Product Information

Paddles

Storing Personal Belongings

Deck Bag Clips

Securely Rolling Dry Bags

Securing Cool Bag to Boards

Dry Bag Attachments

How to Use an ATB Sling

Bags & Equipment Product Information

Dry Pouch Cleaning & Tips

Insulated Bottle Washing

Cleaning Kit Bags

Board Bag Maintenance

Cool Bag Maintenance

Zip Care

Bags & Equipment Care Guides

Bags & Equipment

Change Robe Features

Change Robe Sizing Guide

Changing & Clothing Product Information

How To Wash Changing Robe

How To Wash Towelling Robe

Re-waterproofing Robes

Washing Performance Clothes

Changing & Clothing Care Guides

Changing & Clothing

PFD Gas Canisters

PFD Care

Safety Products Care Guides

Winter Paddling

Summer Paddling

Attaching Your Leash

What Leash To Wear

Pre Paddle Check List

How To Use PFD's

Waist Belt Leash How To

Safety Products Information

Safety Products

Titan 2 How To's

Multi-Pump Adapter

Electric Pumps We Recommend

Pump Information

Maintain Titan I Pump

Titan I Pump Handle

Titan I NRV Replacement

Maintain Titan II Pump

Pressure Gauge Replacement

Pump Care Guides

Pumps