Looking at our ‘never compromise” directive.

Here at Red Paddle Co we love the great outdoors and as passionate water users it is incredibly important for us to look after the surroundings we enjoy and have as little impact as we can.
From the very beginning, our company ethos has been to &#x2018;never compromise&#x2019; when it comes to the performance of our inflatable paddle boards.
As time has moved on, that message and determination has expanded into other vital areas of our company, such as the safety of our paddlers, the reliability of our products and a duty to protect the future of our planet.
We have taken some&#xA0;big steps&#xA0;in the right direction.

Our Eco-design Directive - what is it?

A look into why we manufacture our products where we do.

The first thing we look at when it comes to producing our products is where can we find not only the best materials but also the best team to put them together. When we started Red Paddle Co we formed a close partnership with a small South Korean family run business that specialised in dealing with Drop Stitch (the core of an inflatable board).
After working with them for over 5 years and with our business growing at a crazy rate we worked together to build the absolute best production line, run by the most skilled workforce available.
After lots of searching we based the factory in China, close to Hong Kong. This allowed us to attract the absolute best workforce. Long gone are the days when China was seen as a low quality producer. Modern China has some of the best and most skilled textile workforce in the world with a work ethic and attention to detail to match. We could easily have based the factory anywhere but the level of quality and work ethic we found in China greatly surpassed anything else.
We are proud to still be working with the same family in a partnership that is now entering it&#x2019;s 12th year. We design everything in house at our UK based development centre using feedback from over 60 countries and tens of thousands of paddlers worldwide. Only when we are absolutely satisfied that what we have designed is a better version of what we had before will we take it to final prototyping and series production. Both our UK and Chinese based teams only let the very best products reach the beaches and waterways of the world.

Why are some of your products made in China or the Far East?

We’re now a B - Corp… But what does that mean?

This year, in 2023, we proudly became a certified B Corp company! We&apos;re immensely proud of this achievement, and are exciting for what the future holds for our journey to become more responsible in everything we do.
You can read a little bit more about this here: https://red-equipment.co.uk/pages/b-corp.
If you&apos;ve got any thoughts or questions on this, please do feel free to get in touch and share them with us.

B - Corp Certified - what does it mean?

Any unanswered questions? Get in touch with us here! 
Our standard Customer service opening hours are Monday- Friday 9am-5pm GMT, but we will try and come back to you within 24 hours, even if it is outside of our normal working hours.

If you'd rather give us a quick call, our phone lines are open Monday - Friday, 9 to 5, and we'd be more than happy to hear from you.

Red UK Website

Red UK Help Centre

Dive into our passion for sustainability, and what we’re doing to be a more eco-friendly company.

Sustainability

FAQ's

What board is right for me?

How much pressure should I put into my board?

What is MSL Technology?

How durable is a Red Paddle Co board?

How do Red boards compare to hard boards?

How long can I leave a board inflated for?

How long is the warranty on a Red Paddle Co board?

Board FAQ’S

What paddle is right for me?

Paddle FAQ’s

Which Robe Is Right For Me?

Changing FAQ’S

What is the Titan II Pump?

Pump FAQ’s

What bag will suit me best?

Equipment FAQ’s

When are you open over the Christmas period?

I want to swap my product for a different size / colour - do you offer exchanges?

How long is the returns window for Christmas gifts?

What can I do if there is an issue with my order?

The item I want is out of stock. Do you have any more?

When can I expect a refund from a return?

How long will it take to ship my order?

What is the last date I can order for delivery before Christmas?

Can my gift be wrapped or unbranded?

Why did my order not come with the Insulated Bottle?

Can I get a gift receipt for my order?

I can’t decide on a gift… Can you help?

I received a gift and need to change it - what do I do?

What should I do if I ordered a gift for someone but they would like to change it?

Christmas FAQ’s

When will my order arrive?

Can I amend or cancel my order?

Can I track my order? How?

BFPO Addresses - can I claim VAT back?

My order has not arrived - what do I do?

How can I return an order?

Are there any charges for returns?

What items are returnable?

Do you offer exchanges?

How soon will I receive my refund?

Order Enquiry FAQ's

How To Patch a Leak

Sealing a Leak

Repairing Dust Cap String

Leak Location

Regluing i-Fins

Straightening i-Fins

How To Reglue Cargo Points

How To Store Your Board

How To Rethread Your Bungees

Valve Tightening

Replacement fin-bolts

Board Care Guides

The Bump

Max Rider Weight

Board Pressure

How To Roll Your Board

Packing a Compact

How To Insert RSS Battens

How Long Can It Be Inflated

How To Mount a Camera

How To Insert Click Fins

Board Product Information

Boards

Paddle Storage

Freeing a Stuck Paddle

Water Trapped in Paddle

Camlock Replacement

Paddle Care & Maintenance

Spare / Replacement Parts

Paddle Care Guides

Assembling 3 Piece Paddles

Upgrading Your Paddle

How To Paddle Efficiently

Paddle Product Information

Paddles

Storing Personal Belongings

Deck Bag Clips

Securely Rolling Dry Bags

Securing Cool Bag to Boards

Dry Bag Attachments

How to Use an ATB Sling

Bags & Equipment Product Information

Dry Pouch Cleaning & Tips

Insulated Bottle Washing

Cleaning Kit Bags

Board Bag Maintenance

Cool Bag Maintenance

Zip Care

Bags & Equipment Care Guides

Bags & Equipment

Change Robe Features

Change Robe Sizing Guide

Changing & Clothing Product Information

How To Wash Changing Robe

How To Wash Towelling Robe

Re-waterproofing Robes

Washing Performance Clothes

Changing & Clothing Care Guides

Changing & Clothing

PFD Gas Canisters

PFD Care

Safety Products Care Guides

Winter Paddling

Summer Paddling

Attaching Your Leash

What Leash To Wear

Pre Paddle Check List

How To Use PFD's

Waist Belt Leash How To

Safety Products Information

Safety Products

Titan 2 How To's

Multi-Pump Adapter

Electric Pumps We Recommend

Pump Information

Maintain Titan I Pump

Titan I Pump Handle

Titan I NRV Replacement

Maintain Titan II Pump

Pressure Gauge Replacement

Pump Care Guides

Pumps