When are you open over the Christmas period?
Dates our warehouse will be open over Christmas.
All articles
Christmas FAQ’s
FAQ’s specifically about Christmas ordering.
I want to swap my product for a different size / colour - do you offer exchanges?
Yes, we do offer exchanges now! Read on for more information.
How long is the returns window for Christmas gifts?
We offer extended returns over the festive period.
What can I do if there is an issue with my order?
In the unlikely event of an issue, we will be here to help.
The item I want is out of stock. Do you have any more?
Christmas stocking!
When can I expect a refund from a return?
Returning and refunding timeframes.
How long will it take to ship my order?
Shipping orders before the Christmas cutoff.
What is the last date I can order for delivery before Christmas?
Our last shipping dates to ensure you get your gifts in time.
Can my gift be wrapped or unbranded?
Need to make sure the recipient doesn’t see what it is? We’ve got you covered.
Why did my order not come with the Insulated Bottle?
Insulated bottle offer details.
Can I get a gift receipt for my order?
Gift receipts.
I can’t decide on a gift… Can you help?
We love helping customers, and will be more than happy to help you pick a gift!
I received a gift and need to change it - what do I do?
Gift exchanging.
What should I do if I ordered a gift for someone but they would like to change it?
Recipient gift exchanging or refunding.